River City Moving & Storage

After seeing my home they gave me A3 to 4 Hour estimate and it would be a maximum of $450 I had to call the office several times because they were very slow every time I would walk outside I would find them sitting down 7 hours later they attempted to charge me $770 I spoke with the office again we negotiated a price for $650 I paid them the $650 as well as tipped the workers. One of the workers walked me back in the house and kept me busy while the other two workers reloaded my belongings and took off down the road. I called the police and was told because there was a contract it was a civil matter and there was nothing I can do. These people use loopholes and gray areas in the law to scam and steal. I was gotten. Among the things they stole were my grandmother's jewelry and jewelry box, my mother's wedding ring, my husband's car keys my car keys heirloom pocket knives that belonged to our grandfathers and fathers. Avoid these people or you will be in the same position that I am in now.
When I told them I was calling the police he said go ahead you cracker b I t c h we do this all the time and the cops are not going to do a thing. So use these people at your own peril. Read all the reviews I'm not the only one. I wish I had read the reviews before I hired them. I was tired and desperate and it made me vulnerable to being scammed.

Move size: 2 Bedroom Home Service cost: $770

My overall complaint is not with the movers. The two gentlemen that moved my belongings were exceptional in every way. The problem I had was with the rude dispatcher, Michael and with the owner of the company not setting proper expectations. I advised the co-owner that I was moving from a 2300 sq. Ft Condo. The first issue was the little truck that was sent that did not accommodate all of my furniture. Two trips had to be made to my new home which is 30 minutes away. This resulted in a job that should of been 8 hours at the most taking 11-12 hours. If the company was honest upfront and advised that it would possibly result in two trips then I would've had the option of choosing another company. When I called to complain the dispatcher Michael was very rude and hung up on ke not once but twice. He even went as far as threatening us if we didn't pay which was never said at any point in the conversation. I do not recommend this company for any services.

Service cost: $1028

My Rivercity moving experience was the worst!! Thank God it rained! My move SHOULD HAVE taken 3hrs. I say that because I move almost every yr and I know what I have. I had all my boxes packed and at the door. I moved EVERYTHING except washer & dryer downstairs. When I noticed the two guys weren't about getting the job done. I told them to put the boxes down at the door and I took the boxes in the house. 1st and 2nd load was NOT packed properly which then needed a 3rd load. Small truck, why?
I missed work because of them being slow. Cigarette breaks on my time. Wow.

Service cost: $427

I really would not even give this company a one star. I can not believe or don't want to believe that people take your things with no remorse. They showed up one hour late (with no professional call to say a job may be taking longer) and then they arrived with a "certain" odor. While moving my furniture they were rough and I did say something twice. We even helped to move some things on the truck ourselves. With all this said and done I still gave them a $20 tip due to the price did not reach the amount I thought it would. However they had already tip themselves or at least one of the three did. Later that night we saw that my husbands nightstand drawer was loose. When looking inside we found that the Watch($295) I gave him for Christmas along with $50 or more worth of change was gone. The watch may have been just a Watch to them but there is a story behind it that can not be replaced. When I called to report this the owners brother was rude and accused me and said how could that be done. I wish I knew must have been done before. I sent certified mail with the value of the Watch etc. per owners request and still almost three week later no response. I would not be going through this trouble over something that isn't true. I know how businesses run but this is shameful! No compromise suggested and unless you are a part of this you know who did this. How can people be so thoughtless and take what isn't theirs. I have also spoke to Thumbtack so they can be aware and think about weather or not they want to keep them a part of their referrals.
Janet C.

Move size: 3 Bedroom Home Service cost: $260

I always use movers when we move. I used this company 3/2018. Everything was moved only to find my sons box of valuables was missing. As soon as we realized it was missing I called the manager, he was not interested in helping me as I had to keep calling him for updates. He said he would research and call me back. He never called me back, I had to follow up with him only to be told my box was not found (of course it wasn't found) what thief would admit they stole something?. He didn't offer a solution until I asked what will be done at this point. He said I could call back and speak to CeeCee and she will file a claim. Everytime I called for Cecee she was never in the office, Needless to say a claim has not been filed and the manager once again has not even tried to fix the issues. DO NOT USE THIS COMPANY if you don't want any of your items missing. The manager obviously could careless if his employees are stealing cause he has yet to show he is trying to help me rectify the situation. I feel like plenty of time has passed to give him the opportunity to fix it and he hasn't done anything.

Move size: 4 Bedroom Home Service cost: $400

I'm an older disable lady I explain the the two men that I was on a strict buget and it couldn't go over 2 hrs. These two men hassled they worked fast and worked great together and covered my wooden things and would tell me to stop that's why they were there. I must say this company went above and beyond for me. I can't even think about another move with out this company. I just wish I could say how much I appreate them and how they treated and worked for me. Please if you would like to contact this company and want to no how they did CALL ME. I even gave them a cold drink and they took sip and finished it while driving to the drop off point. THIS COMPANY TREATED THIS OLD ADY WITH KINDNESS AND RESPECT .. Thank you so much River City Movers.. I will tell ALL. My friends ..this was a local move and they toothose the exact time I asked them too. I or any of my friends never had to touch a single heavy thing in this move..they made this an easy move and was worth to me so much more than they charged.

Service cost: $236